Refund policy

This Refund & Return Policy governs purchases made through our website. By placing an order, you agree to the terms outlined below.

Digital Products

Digital products include, but are not limited to: game keys, activation codes, downloadable content, software, and digital guides.

Limited Return Policy

Some digital products may be eligible for a refund if the following conditions are met:

  • The product’s serial key, activation code, or download link has not been accessed, viewed, clicked, redeemed, or revealed.

  • The request is submitted within 14 days of purchase.

Non-Refundable Digital Products

A refund is not available if:

  • The product serial key or activation code has been accessed or revealed in any way.

  • The digital item has been downloaded, activated, or used.

  • The item is marked as Final Sale, Non-Refundable, or Instant Delivery Only on the product page.

Failed Delivery or Technical Issues

If you did not receive your digital item due to a technical issue (e.g., email delivery failure), please contact us within 14 days.

We will resend the product or issue a refund if delivery cannot be completed.

Corrupted or Defective Digital Content

If a digital product is corrupted or inaccessible, contact us with evidence. We will attempt to restore access or provide an alternate solution. Refunds may be issued at our discretion if the product cannot be used and has not been redeemed.

Physical Products

Physical products include merchandise, boxed games, accessories, and any item shipped to your address.

Return Eligibility

Physical items may be returned for a refund or exchange within 14 days of delivery, provided that:

  • The item is unused,

  • Returned in its original packaging, and

  • In resellable condition.

Non-Returnable Physical Items

We cannot accept returns for:

  • Opened software or game boxes

  • Items that include digital keys that have been revealed

  • Limited-edition or collectible items that have been unsealed

  • Items marked as Final Sale

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, contact us within 14 days of delivery.

Please include photos so we can arrange a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Order Cancellations

Digital orders may be cancelled only if the product key has not been accessed.

Physical orders may be cancelled before shipment. After the item has shipped, our standard return policy applies.

Refund Method

All approved refunds will be issued to the original payment method within 5–10 business days after processing.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@microprose.com.au

This document was last updated on November 17, 2025